Refund policy

Return & Refund Policy

Last Updated: September 3, 2026

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund in accordance with the policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

  • The item is unused and in its original condition.
  • The item is returned with its original packaging, tags, and accessories, where applicable.
  • The item is not damaged, altered, or showing signs of use.
  • You provide valid proof of purchase, such as an order number or receipt.

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Personalized or customized products.
  • Gift cards.
  • Digital products or downloadable items, once accessed or downloaded.
  • Products that have been used, damaged, or altered after delivery.
  • Items specifically identified as non-returnable at the time of purchase.

3. How to Request a Return

To request a return, please contact our customer service team within 30 days of receiving your order and provide:

  • Your order number.
  • The name of the product you wish to return.
  • The reason for the return.
  • Photos or other supporting information, if the item is damaged, defective, or incorrect.

We will review your request and provide return instructions if your return is approved.

Please do not send an item back without receiving return instructions from us.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 7 days of delivery.

We may request photos or videos of the product and its packaging to help us assess the issue.

If the issue is confirmed to be our responsibility, we will provide an appropriate solution, which may include a replacement, store credit, or full refund.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping fees are generally non-refundable unless the return is due to our error, a defective product, or an incorrect item being sent.

6. Return Shipping Costs

Unless the return is caused by our error or the product is defective or damaged upon arrival, the customer is responsible for the cost of return shipping.

If the return is due to an incorrect, defective, or damaged item, we may cover the reasonable return shipping costs or provide an alternative solution.

7. Exchanges

We may offer exchanges for eligible products, subject to availability.

If the requested replacement item is unavailable, we may offer a refund or another appropriate solution.

8. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account or payment account again.
  2. Contact your bank or payment provider, as processing times may vary.
  3. Contact our customer service team if the refund is still missing.

We will be happy to assist you in checking the status of your refund.

9. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions regarding returns or refunds, please contact our customer service team through the contact information provided on our website.

We appreciate your business and are committed to providing a fair and positive shopping experience.